Get in Touch With Us
Got a question about something you've read, spotted an outdated detail, or want to flag a concern about one of the casinos we cover? This page explains how to reach the team behind johnshillidays.co.uk and what kind of enquiries we handle.
How Our Team Can Be Reached
Email is the best way to get in touch. We read every message that arrives and try to reply within two working days. Send your enquiry to [email protected] and include a brief line about what it's regarding — this helps us route it to the right person and answer you faster.
We're a small editorial team, not a casino operator or a betting company, so we can't process deposits, withdrawals or account issues. Those need to go through the casino you're playing at, or your payment provider directly.
What We Can Help With
- Content questions — If a review, a bonus explanation, or a wagering requirement breakdown wasn't clear, ask us and we'll clarify it or point you to our list of trusted non GamStop casinos for further comparison.
- Corrections — Casino terms change often. If you notice a welcome offer, a payment method, or a licensing detail that looks out of date, let us know so we can check it.
- Feedback on our research — We rank casinos on criteria like payment speed, game range, and bonus terms. If you think we've missed something relevant, we're open to hearing it.
- Story and partnership enquiries — Organisations with a relevant editorial angle, or brands wanting to introduce themselves, can outline their proposal by email.
- Safer gambling concerns — If you or someone you know is struggling with gambling, tell us in your message and we'll point you towards independent support such as GamCare or the National Gambling Helpline, alongside guidance on GAMSTOP, self-exclusion and deposit limits.
What We Can't Do
To keep expectations realistic, there are a few things this contact channel isn't for:
- We can't intervene in disputes over your winnings, withdrawals or account verification — those sit between you and the casino's own complaints procedure.
- We can't confirm a casino's licensing status beyond what's published in our reviews at the time of research.
- We don't offer financial, legal or gambling advice — our content is informational, based on published terms and our own research at the point of writing.
Why Accuracy Matters to Us
Non GamStop casinos operate under overseas licensing rather than the UK Gambling Commission, and their terms — bonus caps, wagering requirements, withdrawal limits — can change without much notice. We rely partly on reader feedback to catch when a page has drifted out of date. If something you find on the site doesn't match what a casino currently advertises, telling us helps keep the research useful for the next visitor.
Before You Get in Touch
If your question is about how a particular type of offer works — say, wagering requirements on free spins, or why a slot's RTP matters — it's often quicker to check our main guide to non GamStop casinos first, since it covers most of the recurring questions we get by email in more depth than a reply can.
Otherwise, drop us a line. A real person reads and answers every message; we don't rely on automated replies to close out enquiries. Response times can stretch a little during busier periods, but we do get back to everyone.